- Community Unit School District 200
- Support Systems
Innovation and Technology
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Support Systems
The Support Systems Team supports all aspects of technology from the user and device perspective. They are the main feet on the ground to support students and staff in the district.
For Service or SupportThe Technology Helpdesk is used for staff to report issues they might be having with anything technology related in the district. Tickets are read usually within an hour and prioritized amongst all other issues. The department prioritizes issues based on the number of people affected with an issue. For example...a personal account issue will not have the same priority as a school wide software issue or full network outage. On average tickets are answered within a 30 hour time frame. Some do take longer, but many can be handled with the first visit.
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Lesley Boyum
Systems Support Manager
lesley.boyum@cusd200.org
ext. 2389
Joe Williams
Systems Support Technician
joseph.williams@cusd200.org
ext. 3801Andrew Tortorello
Systems Support Technician
andrew.tortorello@cusd200.org
ext. 3802Peter Savage
Systems Support Technician
peter.savage@cusd200.org
ext. 3805Matthew Cozart
Systems Support Technician
matthew.cozart@cusd200.org
ext. 3800Nabeel Ahmed
Systems Support Technician
nabeel.ahmed@cusd200.org
ext. 3806
David Maksymiw
L.A.N. Administrator (WWSHS)
david.maksymiw@cusd200.org
ext. 3808Miguel San Miguel
L.A.N. Administrator (WNHS)
miguel.sanmiguel@cusd200.org
ext. 3803