• The Department of Technology staff will be monitoring the Technology Web-Helpdesk from the hours of 8:00 am till 8:00 pm throughout the school closure. Please follow the directions below to submit a ticket to the Department of Technology. 

    For answers to common technical issues students & parents have encountered, please scroll down to GENERAL TECHNICAL SUPPORT & TROUBLESHOOTING section.

     

    TECHNOLOGY HELPDESK


    STAFF should continue to submit a ticket on the Technology Help-Desk

    Please note: Staff should now use their district email address to sign into the Help-Desk. If you are having difficulty logging on, click on the Forgot Password link and following the on-screen instructions.


    PARENTS & STUDENTS may submit a new ticket on the Technology Help-Desk using the directions below to setup an account. 

    Please note: Parents & Students should utilize the PARENTS & STUDENTS request type for all issues.

    Step one, click on New Account

    Login Screen

    Step two, follow the onscreen instructions and enter required information:

    New Account

    New users will recieve an email confirmation after their account has been created.

    After clicking submit, users will be taken to a "Help Request" form.

    Remember to use the "PARENTS & STUDENTS" request type for all issues.

    Help Request

     

    Someone from the Department of Technology will reply via email to help troubleshoot issues. If needed they will request a call number if phone support will work better. 

     

    GENERAL TECHNICAL SUPPORT


    Issue: My students are sharing a computer/device and are having issues with accessing their specific e-learning resources.

    Solution: Create multiple Chrome profiles in order to keep each of your students Google data seperate. See this support page by Google.

     

    Issue: I don't see Chrome extensions and other apps I need for e-learning (on my personally owned device).

    Solution: Turn on Google Chrome's sync so that you will be able to access Google Services like Classroom, YouTube, Gmail, and more. See this support page by Google.