The Department of Technology staff will be monitoring the Technology Web-Helpdesk from the hours of 8:00 am till 8:00 pm throughout the school closure. Please follow the directions below to submit a ticket to the Department of Technology.
For answers to common technical issues students & parents have encountered, please scroll down to GENERAL TECHNICAL SUPPORT & TROUBLESHOOTING section.
STAFF should continue to submit a ticket on the Technology Help-Desk
Please note: Staff should now use their district email address to sign into the Help-Desk. If you are having difficulty logging on, click on the Forgot Password link and following the on-screen instructions.
PARENTS & STUDENTS may submit a new ticket on the Technology Help-Desk using the directions below to setup an account.
Please note: Parents & Students should utilize the PARENTS & STUDENTS request type for all issues.
Step one, click on New Account
Step two, follow the onscreen instructions and enter required information:
New users will recieve an email confirmation after their account has been created.
After clicking submit, users will be taken to a "Help Request" form.
Remember to use the "PARENTS & STUDENTS" request type for all issues.
Someone from the Department of Technology will reply via email to help troubleshoot issues. If needed they will request a call number if phone support will work better.
GENERAL TECHNICAL SUPPORT
Issue: My students are sharing a computer/device and are having issues with accessing their specific e-learning resources.
Solution: Create multiple Chrome profiles in order to keep each of your students Google data seperate. See this support page by Google.
Issue: I don't see Chrome extensions and other apps I need for e-learning (on my personally owned device).
Solution: Turn on Google Chrome's sync so that you will be able to access Google Services like Classroom, YouTube, Gmail, and more. See this support page by Google.