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District 200 E-Learning Helpline
For technology-related issues, please visit https://www.cusd200.org/technology for how to create a technology Help Desk ticket.
If your child’s teacher is unable to resolve an issue or answer your question, please call 630-682-2023 or complete this form or complete esta forma
Who do I contact if I have questions about E-Learning?
If you have questions about E-Learning, please contact your child’s teacher or your school directly. Unless otherwise noted, schools will still have staff onsite each workday.
What if we don’t have a device (computer, laptop, tablet, etc.) at home?
Please notify your child’s teacher(s) right away. The Department of Technology will work with you to make a device available. Please contact the District Office if you need a device or WIFI at 630-682-2000.
What if my child needs help with an assignment?
Teachers will monitor their communication platform on a daily basis to assist students and parents with assignments and answer questions.
What if we have trouble with a device from the school or the online software the teacher is using?
Please contact the teacher. They will work with a building-level support team to provide assistance.
How do I connect a District device to my home WiFi?
Please follow this link for instructions on connecting a District device to your home WIFI. Comcast is offering free WIFI during this pandemic.
How can I get technology support?
Our Department of Technology is here to help you troubleshoot. Visit their website for more information.
Can I use my smartphone as a mobile hotspot to access the Internet?
You can turn your smartphone into a mobile hotspot. You will need to first contact your cellular service provider in order to do this.
What if my WIFI connection doesn’t work?
District devices are configured to allow connections to home and public WiFi networks. The Technology Department is unable to provide support for home networks. However, here are a few basic troubleshooting steps you can try before checking with your ISP or network hardware manufacturer’s website for support links.
- Restart your computer or mobile device.
- Try connecting to your home Wi-Fi network again.
- Ensure that you are entering the correct Wi-Fi password.
- Try connecting to another wireless network such as a coffee shop Wi-Fi network or public library Wi-Fi network and see if you can connect successfully.
- If you are still unable to connect to your home Wi-Fi, please check with your ISP or network hardware manufacturer’s website for support links.
What if we don’t have the Internet at home?
Comcast is offering free WIFI during this pandemic. The school office can provide paper copies to individuals that don’t have internet availability.
